从非价格制度谈对市场经济内涵的再认识

随着市场经济的发展，环境污染、外部负效应、社会道德水平下降和贫富分化严重等市场失灵造成的社会不良现象相继出现，暴露出了一个问题，即市场经济价格机制并不是万能的。非价格制度的作用以及市场经济的进入时机与条件，都是市场经济模式运用中更广泛的内容。文章从市场经济的一般理论与特征入手，针对其内在的缺陷，引入非价格制度的概念与作用，指出非价格制度其实应作为市场经济本身的一部分来认识，从而对市场经济理论进行深入探讨。     

柳工856装载机电气故障模拟试验台开发

由于装载机结构庞大,电器元件隐蔽分散,不适合实物教学。我院研制开发的柳工856装载机电气故障模拟试验台结构紧凑、尺寸小,可在实验室内直接进行实验。教学效果较好,而且经济效益明显,占用实验室空间小。对国内高职院校工程机械电气课程教学有一定的示范和借鉴作用。     

Service Recovery Efforts in Fast Food Restaurants to Enhance Repeat Patronage

Abstract

The purpose of this study is to: (a) identify service failure incidents; (b) identify service recovery efforts; and (c) determine the effects of resolution levels repeat patronage. Employee service behavior and monetary rewards were found to have a significant effect on resolution levels. The manager should provide guiding principles to improve service quality. Furthermore, mentoring and empowerment may improve employee service performance. Complete resolution leads to repeat patronage. The study found significant relationships between demographic characteristics with service failures and service recovery efforts. Lastly, there were significant relationships between the critical service failures and service recovery efforts and types of fast food restaurants.     

张力带在骨科的临床应用体会

为评价张力带内固定治疗在骨科的临床应用效果,我院从1991年以来采用张力带内固定治疗多类型骨折85例。结果为85例中3个月内骨临床愈合82例,半年内骨临床愈合3例;85例中3例出现术中处理欠妥,其中由于克氏针针尾留置过长引起膝关节功能障碍2例,骨折复位欠佳1例。张力带内固定治疗骨折方法,具有术后不用外固定,允许早期功能锻炼,骨折愈合快,关节功能恢复好和劳动能力恢复早的优点。     

钢铁厂行车上电子秤传感器安装的改进及其设计与计算

文章针对钢铁厂和铸造厂吊运钢（铁）水的起重机（行车）上的电子秤存在容易失灵的问题进行了实地观察分析,并提出了切实有效的改进措施。     

基于反馈信号检测的汽车疑难故障诊断

通过对现代汽车反馈传感器信号检测的结果分析，总结目前机动车疑难故障诊断的新的方法和思路，对汽车维修中常见的无明显故障码的现象产生原因进行研究，提出了相应的解决办法和应对措施．对汽车反馈传感器波形检测的实车应用进行了有意义的探讨和论证．     

天然气输送离心式压缩机组故障诊断方法研究

文章介绍了天然气输送离心式压缩机组的常见故障,分析了故障原因及特征,进而对其故障诊断技术现状进行了总结和比较,在此基础上针对输气动力设备故障的复杂性提出了应用数据挖掘技术对离心式压缩机组进行故障诊断的初步设想。     

The influence of self-construal and co-consumption others on consumer complaining behavior

Consumers show great individual variability in complaining behavior even after experiencing similar service failures. The present study examined the effect of self-construal and co-consumption others on consumer complaining behavior following a service failure. Based on an experimental study with a sample of 202 in a restaurant context, MANCOVA results revealed significant effects of self-construal on voice response and switching behavior. The results also showed a significant interaction effect of self-construal and the presence of co-consumption others on switching behavior. The findings shed light into the intrapersonal and interpersonal dynamics at work when consumers react to service failures. Theoretical and managerial implications of the findings are also discussed.     

供应链鲁棒性影响因素及度量研究

鉴于当今世界上的可以影响供应链功能的条件的剧烈变化,提高供应链的鲁棒性迫在眉睫。本文致力于给出供应链鲁棒性的具体定义和影响因素,将供应链鲁棒性具体化,以概率形式进行表达,给出在发生点失和链断条件下供应链鲁棒性的变化,并且对供应链的鲁棒性进行度量。     

Consumer evaluation of self-service innovation failure: the effect of brand equity and attribution

The purpose of this study is to examine how, when a self-service innovation fails, customers evaluate different levels of brand equity and how the brand equity effect is moderated by consumer attribution and service recovery. Based on two experimental studies, the results indicate that high-equity brands suffer less from the adverse effects of self-service innovation failures when compared with low-equity brands. However, self-service innovation failures are more detrimental to high-equity brands if they are caused by service providers' internal factors as well as low service recovery.